Privacy Policy
RecordPosters respects your privacy and is committed to handling personal information responsibly. This policy explains what information we collect when you use recordposters.com, why we use it, who we may share it with, and the rights available to you.
If you have any questions about this policy or your personal data, contact us at orders@recordposters.com.
Information we collect
Depending on how you use the website, we may collect information including your name, email address, billing details, order information, IP address, device and browser information, account information if you create an account, and messages you send to us.
Payment card details are processed by our payment providers and are not stored by RecordPosters in full.
How we use your information
We use personal information to process and fulfil orders, provide access to digital downloads, send order and service communications, provide customer support, prevent fraud and abuse, maintain the security and performance of the website, keep records required for accounting or legal purposes, and improve our website and services.
Where required, we process personal data because it is necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests such as security and service improvement, or because you have given consent.
Payments and service providers
We use trusted third-party providers to operate the store and provide services. These may include WooCommerce and related ecommerce services, WooPayments and other payment or digital-wallet providers, website hosting and security providers, email and customer-service providers, and analytics or performance tools where enabled.
These providers receive only the information reasonably necessary to provide their services and process information under their own privacy and security obligations.
Cookies and similar technologies
Our website uses cookies and similar technologies that are necessary for functions such as the shopping basket, checkout, account sessions, security and website performance. We may also use analytics or other optional technologies where enabled and permitted.
You can control cookies through your browser settings and, where available, the website’s cookie controls. Blocking essential cookies may prevent parts of the store from working correctly.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, preventing fraud and meeting tax, accounting and other legal obligations. Retention periods can vary depending on the type of information and the reason it is held.
International data transfers
Some service providers may process information outside the United Kingdom. Where this happens, we rely on the safeguards and transfer mechanisms used by the relevant provider as required by applicable data-protection law.
Your data-protection rights
Depending on the circumstances, you may have rights to request access to your personal data, ask us to correct inaccurate information, request deletion, restrict or object to certain processing, request transfer of information in a portable format, and withdraw consent where processing is based on consent.
To exercise a privacy right, contact orders@recordposters.com. We may need to verify your identity before completing a request.
Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it. You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO).
Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or alteration. No internet service can guarantee absolute security.
Changes to this policy
We may update this Privacy Policy when our services, providers or legal obligations change. The current version will be published on this page.
Last updated: 11 September 2026.