Refund & Returns Policy

RecordPosters sells digital download products. No physical item is shipped.

Digital downloads and cancellations

If you are a UK consumer, you normally have a 14-day cancellation period for online purchases. For digital content supplied immediately, this right can be lost once you have expressly agreed for the download to begin straight away and acknowledged that your right to cancel will end when supply starts.

Because our products are digital downloads, we do not generally offer refunds once the download or access to the digital file has begun where the required consent and acknowledgement have been given.

Before a download begins

If you have purchased a digital product but have not yet accessed or downloaded it, please contact us as soon as possible at orders@recordposters.com. We will review the order and any cancellation rights that may still apply.

Faulty, incorrect or inaccessible files

Your statutory rights are not affected. If a digital file is faulty, corrupted, materially different from its description, or you cannot access the file you purchased, please contact us at orders@recordposters.com with your order number and a brief description of the problem.

Where appropriate, we will first try to resolve the issue by supplying a working or corrected file. If the problem cannot reasonably be resolved, we will provide the remedy required by applicable consumer law.

Duplicate purchases and order mistakes

If you accidentally place a duplicate order or believe you purchased the wrong item, contact us as soon as possible. If the relevant digital files have not been accessed or downloaded, we may be able to cancel or refund the order. Once access or downloading has begun, refunds are not normally available except where required by law.

How to contact us

For refund or download issues, email orders@recordposters.com and include your order number where possible.

Nothing in this policy limits or excludes any rights you have under applicable consumer law.